Terms of Service and Privacy Policy

These Terms of Service ("Terms") govern your access and use of our customer service textline messaging service ("Service"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Service.

2. Eligibility

To use the Service, you must be at least 18 years old and have the legal capacity to enter into contracts.

3. Use of the Service

The Service allows you to send and receive text messages with customer service representatives. You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service for any of the following purposes:

  • To send or receive any unauthorized, harassing, abusive, offensive, defamatory, obscene, libelous, or threatening messages;

  • To impersonate any person or entity;

  • To invade the privacy of any person;

  • To transmit any viruses or other harmful code;

  • To interfere with or disrupt the Service;

  • To violate any applicable laws or regulations.

We reserve the right to terminate your use of the Service at any time, for any reason, without notice.

4. User Content

You are solely responsible for any content you submit to the Service ("User Content"). You agree not to submit any User Content that is illegal, harmful, offensive, or otherwise violates these Terms. We reserve the right to remove any User Content that we deem inappropriate, in our sole discretion.

5. Privacy Policy

Our Privacy Policy explains how we collect, use, and disclose your personal information. You agree to our Privacy Policy by using the Service.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. YOU USE THE SERVICE AT YOUR OWN RISK.

7. Limitation of Liability

WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, AND PUNITIVE DAMAGES.

8. Indemnification

You agree to indemnify and hold harmless us and our officers, directors, employees, agents, and affiliates from and against any and all claims, losses, liabilities, expenses, and damages arising out of or related to your use of the Service or your violation of these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of laws provisions.

10. Dispute Resolution

Any dispute arising out of or related to these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be held in [City, State]. The arbitrator's decision shall be final and binding on the parties.

11. Entire Agreement

These Terms constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

12. Amendment

We may amend these Terms at any time by posting the amended Terms on the Service. You are responsible for reviewing the Terms regularly. Your continued use of the Service after the posting of amended Terms constitutes your acceptance of the amended Terms.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

14. Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

15. Contact Us

If you have any questions about these Terms, please contact us at:

[Your Contact Information]

Standard Privacy Policy for Customer Service Textline Messaging Service

Last Updated: December 13, 2023

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our customer service textline messaging service ("Service").

1. Information We Collect

We collect the following information when you use the Service:

  • Your phone number;

  • The content of your text messages;

  • The time and date of your text messages;

  • The phone number of the customer service representative you are communicating with;

  • Your device information, such as